1. Returns and Exchanges:
- We accept returns and exchanges within 2 days of the original purchase date.
- To be eligible, items must be unused, in the original packaging, and accompanied by a receipt or proof of purchase.
2. Initiating a Return:
- Contact our customer service team at [provide contact details] to initiate the return process.
- Clearly state the reason for the return and include relevant details.
3. Return Eligibility:
- Products eligible for return must be in resalable condition, free from damage or signs of use.
- Perishable or consumable goods are non-returnable for hygiene and safety reasons.
4. Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed, and a credit will be applied to your original method of payment.
5. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
- We recommend using a trackable shipping service for returns.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, contact us immediately with supporting evidence (photos or videos).
- We will assess the situation and provide instructions for returning the item or receiving a replacement.
7. Non-Returnable Items:
- Certain items, such as major products, and personalized products, are non-returnable.
8. Processing Time:
- Please allow 2 days for the processing of returns once they are received.
9. Restocking Fee:
- A restocking fee may be applied for certain returns. This information will be communicated during the return initiation process.
10. Contact Information:
- For any return-related inquiries, please contact our customer service team at [provide contact details].
11. Policy Updates:
- This Return Policy is subject to change. Check our website for the most up-to-date information.
By making a purchase on our website, you agree to comply with the terms outlined in our Return Policy. It is your responsibility to review this policy periodically.